Terms & Conditions

Terms and Conditions

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below.

Before you place an order, if you have any questions relating to these terms and conditions or any problems when attempting to order online then please contact cam@klip.com.au  or telephone us on +61 (3) 93181276.

Definitions

“Conditions” means these terms and conditions; “Goods” means a product displayed for sale on the Website; “Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided; We/us” means Collectors Aircraft Models Australia Pty Ltd; “Website” means the website located at www.camaust.com.au or any subsequent URL which may replace it; “You” means a user of this Website.

We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.

We also reserve the right to change the Conditions from time to time.

Damage to your computer

We make every effort to ensure that this Website is free from viruses or defects. However, we cannot guarantee that your use of this Website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the Website and screen out anything that may damage it. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this Website.

Description of Goods

We will take all reasonable care to ensure that all details, descriptions and prices of Goods appearing on the Website are correct at all times and we aim to keep the Website as up to date as possible.

Packaging may vary from that shown. Weights, dimensions and capacities were shown are approximate only.

We have made every effort to display as accurately as possible the colours of the products that appear on the Website. However, as the actual colours you see will depend on your computer monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this Website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Website.

Please note, if an item may become unavailable prior to your checking out you will be notified that the item is no longer available.

All items are subject to availability. If during processing we discover for any unforeseen reason that we cannot complete the order we will cancel the order and email you explaining why (for instance, a stock shortage, inability to obtain payment, a product, or product description fault).

We will not supply substitute products without contacting you first.

If one item is out of stock we will only ship the available goods and your payment method will be debited with the value of the despatched goods rather than the whole order value.

Certain models photographed on this website are hand finished prototypes. The final quality of factory-produced models will be superior. All measurements are approximate. We reserve the right to improve and amend specifications on all models.

Prices

All prices are displayed inclusive of GST and are payable in Australian Dollars.

Unless otherwise specified prices payable for the Goods are exclusive of delivery and are subject to our right to require payment of delivery charges, insurance costs, customs duties, special handling charges and/or packaging charges as appropriate.

We have the right at any time to revise prices to take into account increases in costs including (without limitation) costs of agreed changes in any taxes, duties, levies or exchange rates or costs arising as a result of site conditions, delays, interruptions, lack of information and any other factor beyond our control.

Availability

Many customers are not aware that particular models will not “always be available”.

Most manufacturers only produce models in quantities they believe they can sell, and if for instance the item does not sell well it is unlikely to be made again.

Some manufacturers only produce very limited quantities for worldwide consumption and do not produce the model again.   Collectors are aware of this and they tend to sell out very very quickly as a result.

The market place changes as time goes by as well, so in many instances a model that may have been popular once may not be now so it is discontinued or sold out.

What this means is that if you decide on a particular model, purchase it as soon as you can, or there is a strong chance that you will miss out.

Models are often announced as a “new release” by  manufacturers. Such models may not be physically produced for several months and in some cases years.  You may see them listed as “available” on some websites…… that site is probably taking pre-orders only…………this is not an indication the model has been produced. Further a model may be available in other markets ahead of the local deliveries, this is because either, we unlike some suppliers prefer to sea freight to ensure our prices remain competitive. There are also often legal reasons a model may not be available in some markets due to licensing arrangements.

Orders and Delivery

All delivery charges must be paid by you. Delivery shall be made at the address specified by you at the time of ordering. We will make every effort to deliver within the times specified and we shall use our best endeavours to despatch the Goods to you within 14 working days from the confirmation of order for stock items. Items on pre-order or ordered in from our wholesale suppliers will be subject to the delivery and manufacturing time frames determined by hose manufactures and suppliers of those individual products.

All times or dates given for delivery of the Goods are only estimates given in good faith and are not conditions or warranties of contract.

If the goods are required for a specific date we recommended they are ordered well in advance to avoid any disappointment.

Delivery charges vary depending on the type of products ordered and the service you select and can only be refunded in accordance with your legal rights under legislation.

At the time the Goods are delivered to the address given by you the risk in the Goods shall pass to you and you shall be solely responsible for the custody and maintenance thereof.

Orders received without complete or correct payment details will not be processed – please ensure that all details are correct before clicking the “Proceed to payment” button. This includes your e-mail address which must be in the correct case where necessary.  We are not obliged to contact you should details given be incorrect or incomplete.

All domestic orders will require a signature on delivery. The AustPost registered article tracking number for your order can be obtained from us on request, after the goods are dispatched.

Payment

Payment may be made by any of the methods indicated on the Website. Goods will not be shipped unless payment is received in full. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Your credit/debit card or PayPal account will be charged when the order is processed.

For pre-order items your credit/debit card will be charged at the time when your order is processed.  You product will be despatched as soon as it is available.  Please allow 30 days for delivery.

Damaged or Defective Goods

We strongly

If, in the unlikely event, your goods arrive in a damaged condition or are defective, you must inform us as soon as is practically possible and in any event no later than 7 days after discovery. Failure to do so will deem that you have accepted the goods.

The Goods must be unmodified, have been properly used under normal conditions and have been properly stored, installed and maintained.

The Goods or parts thereof should be returned to us its original packaging together with supporting documentation giving the invoice number and the nature of the defect or shortage.

For further information on returning goods, please contact us.

If for any reason a replacement is not available for a damaged or defective item then we will refund the value of the returned goods by the original payment method.

If the goods are to be returned due only to a change of mind and there is no damage a restocking fee of 25% will be incurred.

Custom Made Models

Collectors Aircraft Models offers a bespoke custom built/made to order service.  We have two highly skilled manufacturers in South East Asia who produce hand carved plantation mahogany or resin models to order. Various scales are available and the range of models is extensive. To obtain one of these, detailed information suppled by you is forwarded to the factories for a quote which we in turn we pass on back to you. A confirmed order requires a 50% non-refundable deposit. Lead times vary depending on how busy the factories so we highly recommend early ordering for gifts or time sensitive orders. No responsibility is taken by Collectors Aircraft models for late deliveries. The accuracy of the final product is to be confirmed by you from photos supplied by the factory and it is acknowledged your acceptance of the photos is acceptance of the final product as delivered.

Right to cancel

If you wish to cancel your order, email us at cam@klip.com.au  or telephone us on +61 (3) 93181276.  A restocking fee of 20% of the value of the goods will debited to your card or PayPal account at this time if the item was specially ordered in for you.

Cancellation by us

We reserve the right to cancel the order if:

  • we have insufficient stock to deliver the goods you have ordered
  • we cannot obtain payment
  • a product, price, or offer description fault has been identified
  • a manufacturer or supplier is unable supply us with the goods
  • we believe the goods are to be sold on to third party resellers without prior agreement
  • Australian government authorities for any reason take possession of the goods
  • we do not or cannot deliver to your area/Country

If we do cancel your contract we will notify you by e-mail.

We reserve the right to withdraw any Goods from this Website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Goods from this Website whether or not those Goods have been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Returns

We want you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order we will refund the value of the goods supplied provided that you first notify us of your intention to cancel using the procedure outlined here and providing that the goods, together with the original invoice, are returned to us in perfect condition and in the original packaging to the address specified on the invoice within seven working days after the day of delivery. Registered post should be used as we cannot be held responsible for the non-delivery of goods to our address without it. A restocking fee of 20% of the value will be deducted from any credit for returned goods.

For further information on returning goods, please email us at cam@klip.com.au

Legal Notices

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this Website.
Law and Jurisdiction

This Website, any content contained herein and any contract brought into being as a result of usage of this Website are governed by and construed in accordance with Australian Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Australia. All contracts are concluded in English.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.