Returns Policy

Returns Policy

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below.

Before you place an order, if you have any questions relating to these terms and conditions or any problems when attempting to order online then please contact or telephone us on +61 (3) 93181276.

Returns – Damaged or Defective Goods

If, in the unlikely event, your goods arrive in a damaged condition or are defective, you must inform us no later than 7 days after receipt of the goods. Failure to do so will deem that you have accepted the goods.

The Goods must be unmodified, have been properly used under normal conditions and have been properly stored, installed and maintained.

The Goods or parts thereof should be returned to us its original packaging together with supporting documentation giving the invoice number and the nature of the defect or shortage.

For further information on returning goods, please contact us.

If for any reason a replacement is not available for a damaged or defective item then we will refund the value of the returned goods by the original payment method.

Please note, “I thought the goods would be bigger” is not a valid reason to return under “Damaged or Defective Goods.” Please refer to the ‘Returns – Change of Mind’ section.

Returns – Change of Mind

If you would like to return your order because you changed your mind, you must first notify us via email or phone call within seven days of receipt of the goods. The goods must be in perfect condition in the original packaging and sent to the address specified on the invoice. Registered post should be used as we cannot be held responsible for the non-delivery of goods to our address without it. You will then be refunded for the goods, less any non-refundable costs we have incurred in processing this order for you. These costs include (but are not limited to): transaction fees, postage fees, fulfillment costs. The costs typically equate to 20% of the order value, however this percentage figure is not to be relied upon.

For further information on returning goods, please email us at

Goods are to be returned to the following address:

Collectors Aircraft Models Australia

40 Cranwell Street

Braybrook, Victoria, 3019


Phone: 03 9318 1276

For further information on returning goods, please email us at and refer to the Terms and Conditions.