Returns Policy

Returns Policy

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below.

Before you place an order, if you have any questions relating to these terms and conditions or any problems when attempting to order online then please contact or telephone us on +61 (3) 93181276.

Damaged or Defective Goods

If, in the unlikely event, your goods arrive in a damaged condition or are defective, you must inform us as soon as is practically possible and in any event no later than 7 days after discovery. Failure to do so will deem that you have accepted the goods.

The Goods must be unmodified, have been properly used under normal conditions and have been properly stored, installed and maintained.

The Goods or parts thereof should be returned to us its original packaging together with supporting documentation giving the invoice number and the nature of the defect or shortage.

For further information on returning goods, please contact us.

If for any reason a replacement is not available for a damaged or defective item then we will refund the value of the returned goods by the original payment method.

If the goods are to be returned due only to a change of mind and there is no damage a restocking fee of 20% will be incurred.

Custom Made Models

Collectors Aircraft Models offers a bespoke custom built/made to order service. We have two highly skilled manufacturers in South East Asia who produce hand carved plantation mahogany or resin models to order. Various scales are available and the range of models is extensive. To obtain one of these, detailed information suppled by you is forwarded to the factories for a quote which we in turn we pass on back to you. A confirmed order requires a 50% non-refundable deposit. Lead times vary depending on how busy the factories so we highly recommend early ordering for gifts or time sensitive orders. No responsibility is taken by Collectors Aircraft models for late deliveries. The accuracy of the final product is to be confirmed by you from photos supplied by the factory and it is acknowledged your acceptance of the photos is acceptance of the final product as delivered.


We want you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order we will refund the value of the goods supplied provided that you first notify us of your intention to cancel using the procedure outlined here and providing that the goods, together with the original invoice, are returned to us in perfect condition and in the original packaging to the address specified on the invoice within seven working days after the day of delivery. Registered post should be used as we cannot be held responsible for the non-delivery of goods to our address without it. A restocking fee of 20% of the value will be deducted from any credit for returned goods.

Goods are to be returned to the following address:

Collectors Aircraft Models Australia

40 Cranwell Street

Braybrook, Victoria, 3019


Phone: 03 9318 1276

For further information on returning goods, please email us at and refer to the Terms and Conditions.