Refund Policy

Refund Policy

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below.

Before you place an order, if you have any questions relating to these terms and conditions or any problems when attempting to order online then please contact or telephone us on +61 (3) 93181276.

Returns – Damaged or Defective Goods

If, in the unlikely event, your goods arrive in a damaged condition or are defective, contact us via email to arrange a return for a replacement.

The Goods must be unmodified, have been properly used under normal conditions and have been properly stored, installed and maintained. These products are fragile with numerous fine parts that can break if they are used for any purpose other than to display them.

We request the Goods or parts thereof should be returned to us its original packaging together with supporting documentation giving the invoice number and the nature of the defect or shortage.

For further information on returning goods, please contact us.

If for any reason a replacement is not available for a damaged or defective item then we will refund the value of the returned goods by the original payment method.

Please note, “I thought the goods would be bigger” is not a valid reason to return under “Damaged or Defective Goods.” Please refer to the ‘Returns – Change of Mind’ section.

Returns – Change of Mind

If you would like to return your order because you changed your mind, you must first notify us via email or phone call within seven days of receipt of the goods. The goods must be in perfect condition in the original packaging and sent to the address specified on the invoice. Registered post should be used as we cannot be held responsible for the non-delivery of goods to our address without it. You will then be refunded for the goods, less any non-refundable costs we have incurred in processing this order for you. These costs include (but are not limited to): transaction fees, postage fees, fulfillment costs. The costs typically equate to 20% of the order value, however this percentage figure is not to be relied upon.

For further information on returning goods, please email us at

Custom Made Models

Collectors Aircraft Models offers a bespoke custom built/made to order service. We have two highly skilled manufacturers in South East Asia who produce hand carved plantation mahogany or resin models to order. Various scales are available and the range of models is extensive. To obtain one of these, detailed information suppled by you is forwarded to the factories for a quote which we in turn we pass on back to you. A confirmed order requires a 50% non-refundable deposit. Lead times vary depending on how busy the factories so we highly recommend early ordering for gifts or time sensitive orders. No responsibility is taken by Collectors Aircraft models for late deliveries. The accuracy of the final product is to be confirmed by you from photos supplied by the factory and it is acknowledged your acceptance of the photos is acceptance of the final product as delivered.

Right to cancel

If you wish to cancel your order, email us at  or telephone us on +(03) 8566 9406.  All costs incurred by us processing your order will be levied from the subsequent refund provided to you. This is typically 5% of the order value but may vary depending on the rates incurred.

Cancellation by us

We reserve the right to cancel the order if:

  • we have insufficient stock to deliver the goods you have ordered
  • we cannot obtain payment
  • a product, price, or offer description fault has been identified
  • a manufacturer or supplier is unable supply us with the goods
  • we believe the goods are to be sold on to third party resellers without prior agreement
  • Australian government authorities for any reason take possession of the goods
  • we do not or cannot deliver to your area/Country

If we do cancel your contract we will notify you by e-mail.

We reserve the right to withdraw any Goods from this Website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Goods from this Website whether or not those Goods have been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.